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Abroadger L.

Army 68W E-8, Active Duty

San Antonio, TX

Years of Service: 21 years, September 1994 - August 2015


Experience

Auto Non-Injury Claims Adjuster, USAA,
July 2015 - April 2016

Business Unit Operations Planner, U. S. Army,
April 2014 - July 2015

Department Manager, U. S. Army,
August 2011 - April 2014

Education

Bachelor of Science, Texas A&M University-San Antonio,
January 2017 - May 2019

Work Experience

Auto Non-Injury Claims Adjuster July 2015 - April 2016

USAA San Antonio, TX, USA

  • Handled 40-60 incoming and outgoing phone calls on a daily basis
  • Ensured that claims are not fraudulent; reported suspected fraud to proper channels
  • Negotiated and authorized payments of auto claims to members and third parties
  • Coordinated the appraisals and repairs of damaged vehicles
  • Made determinations whether the insurance policy covers the loss claimed
  • Investigated, evaluated, and settled approximately 60-80 auto claims each month

Business Unit Operations Planner April 2014 - July 2015

Army | 68W | E-8 | Ft Bragg, NC, USA

  • Planned, scheduled, reviewed, and approved the workload to ensure production output, quality, and on time delivery goals were achieved in a cost-effective manner.
  • Assisted in overseeing the organization's operation functions and was responsible for staff development, operations and plans, and organizational development and modernization
  • Assisted in synchronizing business operations by effectively communicating with all the relevant people, business units, and coordinating all relevant inputs to ensure production output and on time delivery goals were achieved.

Department Manager August 2011 - April 2014

Army | 68W | E-8 | Ft Bragg, NC, USA

  • Displayed a sound understanding of the effect of external market influences on the competitive advantage of the business.
  • Ensured that the organization was always able to fully execute its mission by evaluating strengths and limitations and directing actions to improve the situation.
  • Collaborated to keep higher and lower headquarters, superiors, and subordinates informed of the key issues facing the organization.

Business Unit Assistant HR Manager October 2009 - August 2011

Army | 68W | E-7 | Fort Sam Houston, San Antonio, TX, USA

  • Developed human resource planning models to identify competency, knowledge, and talent gaps and developed specific programs for the filling of the gaps.
  • Developed appropriate policies and programs for effective management of the people resources of the organization.
  • Allocated human resources, ensuring appropriate matches between personnel and job position

Leadership Training and Development Instructor September 2007 - October 2009

Army | 68W | E-7 | Fort Sam Houston, San Antonio, TX, USA

  • Delivered employee leadership training in the areas of personal character: 1) adherence to personal & organizational values, 2) displaying empathy, and 3) possessing discipline.
  • Applied a thorough working knowledge of all phases of the Analysis, Design, Development, Implementation, and Evaluation (ADDIE) phases.
  • Developed leaders to be capable of training and preparing an organization to accomplish their assigned mission.

Top Skills

Skills Verified by Purepost Info

AWARDS

Meritorious Service Medal

June 2015

Bronze Star Medal

February 2014

Training and Certifications

Lean Six Sigma Green Belt

February 2015

OSHA 30 General

February 2015

EDUCATION

Bachelor of Science, Psychology

Texas A&M University-San Antonio, San Antonio, TX, USA

January 2017 - May 2019 , GPA: 3.88