Andrea R.

Army 42A E-6, Reserve

San Antonio, TX

Years of Service: 21 years, November 1999 - Present

ETS August 2020


Experience

Customer Service Representative, Alorica,
June 2017 - February 2019

Team Leader Administration Department, U. S. Army,
November 1999 - Present

Education

Work Experience

Customer Service Representative June 2017 - February 2019

Alorica San Antonio, TX, USA

  • Transferred calls to the appropriate departments for respective assistance
  • Assisted customers during inbound calls for customer inquiries, complaints, and concerns
  • Processed move orders for customers requesting to relocate cable services upon moving

Team Leader Administration Department November 1999 - Present

Army | 42A | E-6 | Reserve Fort Sam Houston, San Antonio, TX, USA

  • Collected data for financial reports and interpreted financial information to managerial staff while recommending further courses of action for a $$ budget.
  • Processed routine day-to-day tasks such as preparing personnel status and strength reports, preparing personnel awards, and other administrative support as required.
  • Represented the team and the organization as a business role model who exhibited high standards, discipline and provided effective examples through personnel actions.

Top Skills

Skills Verified by Purepost

AWARDS

Training and Certifications

EDUCATION