BRITTANY C.

Army 68Q E-5, Active Duty

San Antonio, TX

Years of Service: 10 years, May 2009 - Present

ETS'd November 2019


Experience

Team Leader Logistics Department, U. S. Army,
February 2018 - May 2019

Medical Operations Coordinator, U. S. Army,
December 2015 - February 2018

Medical Operations Coordinator, U. S. Army,
December 2012 - December 2015

Education

Associates of General Studies, Columbia College,
March 2012 - October 2015

Work Experience

Team Leader Logistics Department February 2018 - May 2019

Army | 68Q | E-5 | Yongsan, Korea

  • Managed a $15M budget across accounts and product line categories by analyzing trends, inventory and order history.
  • Maintained a 94% satisfaction rating over a 12 month period as a customer care representative.
  • Supervised, coached and trained a diverse warehouse workforce of three team members.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.
  • Demonstrated sound critical reasoning skills when assessing situations, reaching conclusions, and making decisions.
  • Ensured that the organization was always able to fully execute its mission by evaluating strengths and limitations and directing actions to improve the situation.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve team results.
  • Managed key aspects of the logistics department order cycle to enhance business development and ensured sustainability and customer satisfaction.
  • Collaborated to keep higher and lower headquarters, superiors, and subordinates informed of the key issues facing the organization.
  • Led and influenced subordinate team members to accomplish critical tasks and achieve organization objectives.
  • Conducted a process improvement program to stream line the ordering capabilities that resulted in decrease of 90% in stock shortages and a decrease of 20% in expired critical medications.

Medical Operations Coordinator December 2015 - February 2018

Army | 68Q | E-5 | El Paso, TX, USA

  • Created a company culture incentive program which raised employee satisfaction rates by 20%.
  • Coordinated medical services and programs impacting 100,000 people and supervised daily operations of up to 35-45 team members.
  • Reorganized company's operations to optimize workflow and efficiency which resulted in a 20% decrease of time spent on inventory and a 5 minute reduction in wait time.
  • Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
  • Ensured staffing for [INSERT PROGRAMS] programs were met, equipment and resources worth $3M were managed, and healthcare training was completed.
  • Instructed and counseled patients about services provided and managed multiple projects simultaneously.
  • Communicated processes and outcomes effectively with providers, clinical associates and leadership.
  • Led and managed a team of up to 35 - 45 personnel in two company's, including scheduling, administrative duties, patient care, and training new employees on policies and procedures.

Medical Operations Coordinator December 2012 - December 2015

Army | 68Q | E-5 | Vicenza, Italy

  • Revamped occupational hazards program for technicians and management which resulted in the organization achieving Occupational Safety and Health Administration (OSHA) Certification.
  • Managed, planned and coordinated the development of a brand new Pharmacy in which provided access to care to 15,000 patients.
  • Developed healthcare team staff by providing information, educational opportunities, and experiential growth opportunities.
  • Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
  • Developed tracking processes to ensure data reported was accurate and available on a timely basis.
  • Communicated processes and outcomes effectively with providers, clinical associates and leadership.
  • Identified, contended for, allocated and managed resources to ensure department goals and planning processes were completed.

Assistant Department Manager December 2009 - December 2012

Army | 68Q | E-5 | Fort Leonard Wood, MO, USA

  • Managed multiple teams on Technology and Health Care project initiatives that increased knowledge, safety, and performance of employees and equipment within a constrained budget environment.
  • Employed a leadership operations process to visualize, describe, direct, and assess the work of 15-20 department team members.
  • Always took initiative to accomplish the mission in the absence of direction and responsible for equipment and inventory equaling $2M.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve team business results.
  • Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
  • A leader role model who exhibited high standards, discipline and provided effective examples through personal actions.

Top Skills

Skills Verified by Purepost

AWARDS

Training and Certifications

EDUCATION

Associates of General Studies, General Studies

Columbia College, Columbia, MO, USA

March 2012 - October 2015