Dwayne S.

Army 12T E-7, Active Duty

Vicksburg, MS

Years of Service: 23 years, May 1993 - June 2016


Experience

Engineering Technician (civil), US Army Corps of Engineers/Engineer Research and Development Center,
July 2016 - June 2019

Business Unit Operations Planner, U. S. Army,
May 2015 - June 2016

Customer Service Manager/Safety Team Leader, Walmart,
March 2013 - March 2016

Education

Bachelor of Science, University of Management and Technology,
March 2017 - May 2018

Work Experience

Engineering Technician (civil) July 2016 - June 2019

US Army Corps of Engineers/Engineer Research and Development Center Vicksburg, MS, USA

  • Developed procedures and systems for property control operating and assessing the effectiveness of administrative control systems including, waste prevention, loss, unauthorized use or misappropriation of assets resulting in increased visibility on organizational assets.
  • Prepared written out-brief status reports and developed presentations for financial program reviews and resource project reviews that are disseminated enterprise wide.
  • Performs work involving applying practical knowledge of the methods and techniques of engineering or architecture; and construction, application, properties, operations, and limitations of engineering systems, processes, structures, machinery, devices, and materials.

Business Unit Operations Planner May 2015 - June 2016

Army | 12T | E-7 | Fort Hood, TX, USA

  • Assisted in overseeing the organization's operation functions and was responsible for staff development, operations and plans, and organizational development and modernization
  • Prepared all written information management tools/documents designed to simplify business plan execution.
  • Assisted in synchronizing business operations by effectively communicating with all the relevant people, business units, and coordinating all relevant inputs to ensure production output and on time delivery goals were achieved.

Customer Service Manager/Safety Team Leader March 2013 - March 2016

Walmart Killeen, TX, USA

  • Enforced policies to establish a culture of health and safety and evaluated practices, procedures and facilities to assess risk and adherence to the law.
  • Assisted in the investigation of accidents or incidents to discover causes and the handling of worker’s compensation claims.
  • Improved safety performance by conducting periodic inspections and surveillance.
  • Reported to management when safety deficiencies exceeded existing resources and when corrective action was needed.
  • Worked to set reasonable timetables for safety goals.
  • Prepared team meeting agendas and conduct weekly team meetings and followed up on action items.
  • Managed staffing levels for the customer service counter and other key areas. Ensured associates were adequately trained and up to date on current procedures.
  • Reviewed reports to establish baseline customer satisfaction levels. Engaged customers who had complaints and worked with them to resolve their issues. Promoted a positive work environment for employees and led by example.

Assistant Manager Engineering Department August 2011 - May 2015

Army | 12T | E-7 | Fort Hood, TX, USA

  • Directed infrastructure assessments, construction design and planning, construction management, damage repair, and other engineer support for the department and greater organization.
  • Resolved problems in a timely manner using data-based solutions that involve best practices and the application of techniques, equipment, technologies, or concepts.
  • Assisted the manager in leading an engineering department of 26 team members and provided technical support to construction specialists and project engineers.

Department Manager September 2010 - August 2011

Army | 12T | E-7 | Fort Benning, GA, USA

  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve business results.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.
  • Selected the best location to position organization assets to facilitate ease of operation.

Top Skills

Skills Verified by Purepost Info

AWARDS

Humanitarian Service Award

May 2019

Meritorious Service Medal

May 2016

Afghanistan Campaign Medal

October 2012

NATO Medal

October 2012

Army Commendation Medal

July 2011

Joint Service Achievement Medal

August 2009

Kosovo Campaign Medal

November 1999

Army Achievement Medal

December 1996

Training and Certifications

Contracting Officer's Representative

January 2019

EDUCATION

Bachelor of Science, General Studies

University of Management and Technology, Arlington, VA, USA

March 2017 - May 2018 , GPA: 3.54