Jata V Jordan

Army 68W E-8, Active Duty

San Antonio, TX

Years of Service: 27 years, April 1991 - November 2018


Manager Business Operations Department, U. S. Army,
January 2017 - February 2018

Business Unit Liaison Specialist, U. S. Army,
July 2016 - December 2016

Director Business Operations Division, U. S. Army,
March 2015 - May 2016


Masters of Science, University of the Incarnate Word,
February 2017 - May 2018

Work Experience

Manager Business Operations Department January 2017 - February 2018

Army | 68W | E-8 | San Antonio, TX, USA

  • Displayed a sound understanding of the effect of external market influences on the competitive advantage of the business .
  • Led and influenced subordinate business operations team leaders to accomplish critical tasks and achieve business operations objectives.
  • Employed a leadership operations process to visualize, describe, direct, and assess the work while achieving business results
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve business results.
  • Ensured that the organization was always able to fully execute its mission by evaluating strengths and limitations and directing actions to improve the situation.
  • Collaborated to keep higher and lower headquarters, superiors, and subordinates informed of the key issues facing the organization.
  • A leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
  • Identified, contended for, allocated and managed resources to ensure mission accomplishment.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.

Business Unit Liaison Specialist July 2016 - December 2016

Army | 68W | E-8 | San Antonio, TX, USA

  • Synchronized competitive analysis data and observed channels of business communication to provide clear understanding for leadership.
  • Led and facilitated various agencies to work together towards a single goal.
  • Coordinated operational and logistical information and data throughout various business units.
  • Successfully oversaw communications, and coordinated efforts between different entities as well as the general public.
  • Enabled continuous, direct communications between business units and leadership to ensure mutual understanding.
  • Mediated several disputes between disagreeing parties, to keep projects moving forward towards goals.
  • Served as a key collaborator for cross-functioning teamwork while providing cultural familiarity.
  • Managed training, provided oversight, and allocated resources to 19 project officers toward achievement of team goal of $229,000

Director Business Operations Division March 2015 - May 2016

Army | 68W | E-9 | San Antonio, TX, USA

  • Analyzed, integrated, and synchronized the management processes to coordinate the division's current and future operations.
  • Directed, allocated, and provided accounting support for personnel resources for the division and supporting organizations.
  • Validated and integrated documentation, programming, and adjustments of institutional training and education to ensure execution of annual institutional goals.
  • Developed and assessed training strategies and policies and recommended resource priorities for training programs and processes.
  • Provided division-wide support of current operations and ensured timely and accurate task completion.
  • Conducted independent critical reviews and analyses of strategic plans and initiatives that impact the organization and leadership.
  • Provided staff management and support to the organization's leader development and education programs.
  • Streamlined staff procedures and processes to plan and coordinate annual readiness plans for leaders to develop strategic decisions and project budgets.
  • Conducted staff planning and financial forecasting of the division based on organization goals and customer needs.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve business results.
  • Displayed a sound understanding of the effect of external business influences on the mission and organization.
  • Identified, contended for, allocated and managed resources to ensure mission accomplishment.
  • Employed a leadership operations process to visualize, describe, direct, and assess the work while achieving the end result.
  • Synchronized business operations by effectively communicating with all the relevant people, business units, and coordinating all relevant inputs to ensure production output and on time delivery goals were achieved.
  • Built a high performing, cross-functional team of 12 operational risk managers responsible for the management of organizational risks and controls
  • Developed and recommended business priorities to senior leaders for training operations that impact a workforce of 20,000 employees

Patient Health and Wellness Coach May 2013 - May 2014

Army | 68W | E-7 | Fairbanks, AK, USA

  • Served as the primary liaison between medical patients and medical treatment providers.
  • Provided support and guidance to patients and their families through the development and execution the patient's Comprehensive Treatment Plan.
  • Ensured steady progress in adhering to the patient's Comprehensive Treatment Plan.
  • Assessed, planned, implemented, monitored and evaluated options and services to meet the patient's health needs.
  • Ensured that medical treatment and all support services and activities were effectively arranged, and that support was seamless upon the release of the patient.
  • Provided service referrals, linkage, coordination of care and advocacy services for each patient as needed.
  • Assisted patients with care navigation, including long term health care and retirement benefits.
  • Established effective working relationships with providers, clinic staff, program administrators, other key internal stakeholders, and staff at collaborating agencies.
  • Acted as a liaison with existing resources within clinics, hospitals, specialty partners, and community-based organizations.
  • Assured proper completion of documentation as necessary and in a timely fashion.
  • Responded to patient inquiries and provided health care information and education.
  • Oversaw patient program development and coordination, assisted in developing reports, provided outreach activities and acted as a liaison with internal and external providers.
  • Effectively worked as part of an multidisciplinary care team in support of 31 complex-care patients.
  • Developed a risk management plan to mitigate the adverse impact of reintegration into civilian life

Assistant Manager of Business Unit Operations July 2012 - May 2013

Army | 68W | E-7 | Fairbanks, AK, USA

  • Ensured that all business unit operations were planned, prepared, and executed in a cost-effective manner and delivered on time in accordance to customer specifications and quality requirements.
  • Assisted in the planning, scheduling, reviewing, and approving of the workload to ensure production output, quality, and on time delivery goals were achieved in a cost-effective manner.
  • Provided oversight in the preparation of all written information management tools, reports, and documents designed to simplify execution.
  • Demonstrated sound critical reasoning skills when assessing situations, reaching conclusions, and making decisions for and with the team.
  • Demonstrated use of technology to increase tempo of operations and speed at which information is processed throughout the team to the leaders.
  • Analyzed, recommended and implemented measures to improve operation methods, equipment performance, and quality of product.
  • Supervised and managed 19 personnel, to include performance management, mentoring, and counseling.
  • Initiated team operations by effectively communicating with all the relevant people and business units and maintained a operational budget of $200M.
  • Assisted in overseeing the business unit's operational functions and was responsible for training, staff development, and planning for 19 members of the team and department.
  • Collaborated with eight separate, multi-service departments to further company goals.
  • Assisted in managing the organization's 'Decision and Execution Cycle', which was the management process designed to synchronize the department's current and future operations.

Top Skills

Skills Verified by Purepost


Meritorious Service Medal

October 2018

Afghanistan Campaign Medal

April 2012

NATO Medal

April 2012

Iraq Campaign Medal

December 2006

Outstanding Volunteer Service Medal

June 2003

Armed Forces Expeditionary Medal

November 1997

Armed Forces Service Medal

November 1997

Training and Certifications

Certified Risk Management Professional (CRMP)

November 2019

Certified Business Continuity Professional (CBCP)

July 2019


Masters of Science, Organizational Development and Leadership

University of the Incarnate Word, San Antonio, TX, USA

February 2017 - May 2018 , GPA: 3.7

Bachelor of Science , Occupational Education

Wayland Baptist, San Antonio, TX, USA

February 2009 - August 2010 , GPA: 3.2