Juli-Anna C Narvaez

Marines 3521 E-5, Reserve

9620 Claudia Circle, San Antonio, TX

Years of Service: 4 years, November 1994 - November 1998


Experience

Automotive Sales Consultant, AutoZone Store #4224,
June 2019 - Present

Service and Parts Cashier and Receptionist, World Car Mazda North,
October 2014 - June 2019

Service Adviser and Admin Asst., World Car Kia/Hyundai South,
August 2014 - October 2014

Education

Bachelor of Arts, University of Texas at San Antonio,
August 2003 - May 2005

Work Experience

Automotive Sales Consultant June 2019 - Present

AutoZone Store #4224 San Antonio, TX, USA

  • Help customers find parts to their vehicles using Z-Net Receive cash, card or check payments for parts ordered Organize store items in their proper place Drive to pick up parts in order to deliver them to commercial accounts AutoZone has. Offer assistance or direction to any customer who enters the store. Explain product performance, application, and benefits to prospects. Describe all optional equipment available for customer purchase. Build strong rapport with customers. Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.

Service and Parts Cashier and Receptionist October 2014 - June 2019

World Car Mazda North San Antonio, TX, USA

  • Accept payments by cash, credit cards and checks from customers for repairs, parts, and other services. Direct customer calls to the desired or appropriate department. Close repair orders and part invoices using Reynolds program / Automate program Run end of day reports File repair orders, office copies of the repair orders and part Invoices Prepare bank deposits Customer service liaison for internal and external Manage coffee supplies

Service Adviser and Admin Asst. August 2014 - October 2014

World Car Kia/Hyundai South San Antonio, TX, USA

  • Listens to a customer's description of car trouble, asks follow-up questions to better assess the problem, inspects the vehicle, determines the source of the issue,and provides suggestions for the best ways to fix the vehicle. Asks customers to explain specific vehicle issues. Maintained communication with customers for service updates Scheduled service appointments Assisted in Service and parts cashier Closed repair orders and part invoices using Reynolds program Assisted with filing repair orders, accounting copies of the repair orders and part invoices

Level I and II Security Officer January 2014 - April 2014

Central Security and Investigations San Antonio, TX, USA

  • Serve as operator in the conduct of static guard posts Observe area of responsibility and report any suspicious behavior Maintain a professional appearance and demeanor Execute roving patrols of assigned locations Provide mobile security support as directed Respond to emergency situations (Fire/Medical/Suspicious Person/etc.) Track employee pay information bi-weekly Document management Site patrolling and interpersonal security Responsible for incident reports

Team Leader of Business Unit Operations December 1998 - July 2002

Marines | 3521 | E-5 | Reserve San Antonio, TX, USA

  • Initiated team operations by effectively communicating with all the relevant people and business units and leading a team of 4 people.
  • Assisted in the planning, scheduling, reviewing, and approving of the workload to ensure production output, quality, and on time delivery goals were achieved in a cost-effective manner.
  • Provided oversight in the preparation of all written information management tools, reports, and documents designed to simplify execution.
  • Demonstrated use of technology to increase tempo of operations and speed at which information is processed throughout the team to the leaders.
  • Analyzed, recommended and implemented measures to improve operation methods, equipment performance, and quality of product.

Lead Logistics Specialist July 1996 - October 1998

Marines | 3521 | E-4 | Camp Pendleton North, CA, USA

  • Worked side-by-side with team members to monitor and keep track of stock levels, delivery times, transport costs and efficiency.
  • Assisted the team leader in arranging the warehouse, cataloging goods, planning routes, processing shipments and resolving problems or complaints.
  • Met cost, productivity, accuracy and timeliness targets.
  • A junior leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
  • Engaged in 'ethical reasoning', when determining the right thing to do, even when no one was watching.
  • Served as a logistics team lead responsible for coordinating day-to-day logistics, warehouse, transportation, and customer service operations.
  • Collaborated to keep the team leader and team members informed of the key issues facing the organization.
  • Collaborated to keep the team leader and team members informed of the key issues facing the organization.

Top Skills

Skills Verified by Purepost

AWARDS

Good Conduct Medal

September 1997

Navy Meritorious Unit Commendation

August 1996

National Defense Service Medal

November 1994

EDUCATION

Bachelor of Arts, Criminal Justice

University of Texas at San Antonio, San Antonio, TX, USA

August 2003 - May 2005 , GPA: 2.7

Associates Science, Criminal Justice

Laredo Community College, Laredo, TX, USA

August 1998 - May 2002 , GPA: 3.0

High School or GED

August 1989 - May 1992