KEIOKA NORFLEET

Army 68W E-7, Active Duty

Fort Hood, TX

Years of Service: 22 years, September 1998 - Present

ETS August 2020


Experience

Business Unit Operations Planner, U. S. Army,
February 1999 - Present

Assistant Manager Administration Department, U. S. Army,
March 2018 - Present

Department Manager, U. S. Army,
October 2015 - December 2017

Education

Masters of Arts Administration, University of the Incarnate Word,
January 2018 - May 2019

Work Experience

Business Unit Operations Planner February 1999 - Present

Army | 68W | E-7 | Fort Hood, TX, USA

  • Prepared all written information management tools/documents designed to simplify business plan execution.
  • Assisted in synchronizing business operations by effectively communicating with all the relevant people, business units, and coordinating all relevant inputs to ensure production output and on time delivery goals were achieved.
  • Assisted in managing the organization's 'Decision and Execution Cycle', which was the crucial management process designed to synchronize the organization's current and future operations.

Assistant Manager Administration Department March 2018 - Present

Army | 42A | E-7 | Fort Hood, TX, USA

  • Developed financial reports and interpreted financial information to managerial staff while recommending further courses of action for a $$ budget.
  • Assisted in counseling managers on candidate selection, conducting and analyzing exit interviews, and recommending changes.
  • Prepared employees for assignments by establishing and conducting orientation and training programs.
  • Developed appropriate policies and programs for effective management of the people resources of the organization.
  • Oversaw employee relations issues by responding to employee complaints, refereeing disputes, firing employees, and administering disciplinary procedures.
  • Coordinated with various other departments, discussing company finance plans and agreeing on future paths to be taken.
  • Monitored employees' short-term and long-term medical leaves and ensured the organization's compliance with FMLA and HIPAA regulations.
  • Processed routine day-to-day tasks such as preparing personnel status and strength reports, preparing personnel awards, and other administrative support as required.
  • Oversaw employee safety, welfare, wellness, and health.
  • Assisted the manager in leading an administrative management department of ## team members responsible for the combined functions of human resources and finance operations.
  • Maintained the department work structure by updating job requirements and job descriptions for all positions.
  • Developed human resource planning models to identify competency, knowledge, and talent gaps; and developed specific programs for the filling of the gaps.

Department Manager October 2015 - December 2017

Army | 68W | E-7 | Fort Hood, TX, USA

  • Employed a leadership operations process to visualize, describe, direct, and assess the work while achieving business result.
  • Demonstrated a unique capacity to assess situations effectively and draw sound conclusions.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.

Physician Assistant-Certified/Nurse Practitioner October 2014 - October 2015

Army | 68W | E-7 | Fort Hood, TX, USA

  • Led the healthcare team by influencing team members to accomplish critical tasks and achieve team objectives.
  • Demonstrated an unparalleled proficiency to master all healthcare, duties, technology, equipment and work processes.
  • Displayed an exceptional 'hands-on' ability to teach and coach in any difficult healthcare environment.
  • Anticipated potential action healthcare scenarios and adapted appropriately to competing demands and the teams shifting priorities.
  • Understands the big picture and was always able to translate the mission intent of senior leaders.
  • Delivered accurate, complete, and timely reports.

Medical Operations Coordinator August 2002 - May 2007

Army | 68L | E-6 | Fort Bragg, NC, USA

  • Coordinated medical services and programs impacting ## people and supervised daily operations for ## team members.
  • Developed tracking processes to ensure data reported was accurate and available on a timely basis.
  • Communicated processes and outcomes effectively with providers, clinical associates and leadership.

Assistant Learning and Development Manager March 2003 - January 2007

Army | 68L | E-6 | Fort Bragg, NC, USA

  • Developed and executed a course development management plan to meet business needs and priorities.
  • Ensured that all organization instructors were fully trained, evaluated under real program conditions, and formally certified.
  • Tested and validated new learning products as part of the preparation process to deliver learning programs.

Senior Medical Assistant January 1999 - August 2002

Army | 68W | E-5 | Fort Benning, GA, USA

  • Made tentative diagnoses and decisions about management and treatment of patients and prescribed therapy or medication with physician approval.
  • Provided information and commentary pertinent to patient care deliberations and recommended options and courses of action, while implementing physician directives.
  • Instructed and counseled patients about prescribed therapeutic regimens, normal growth and development.

Top Skills

Skills Verified by Purepost

AWARDS

Meritorious Service Medal

September 2015

Outstanding Volunteer Service Medal

September 2015

Meritorious Service Medal

March 2012

Army NCO Professional Development Ribbon

October 2009

Army Commendation Medal

June 2009

Army Meritorious Unit Commendation

April 2009

Training and Certifications

SEXUAL HARASSMENT/ASSAULT RESPONSE PROGRAM CAREER COURSE

November 2018

EQUAL EMPLOYMENT OPPORTUNITY COURSE

August 2015

MEDIATION CERTIFICATION

August 2015

NATIONAL ORGANIZATION FOR VICTIM ASSISTANCE

April 2011

SEXUAL HARASSMENT/ASSAULT RESPONSE PROGRAM FOUNDATION COURSE

March 2011

EQUAL OPPORTUNITY COURSE

September 2007

CERTIFIED OCCUPATIONAL THERAPY ASSISTANT

November 2002

EDUCATION

Masters of Arts Administration, Healthcare Administration

University of the Incarnate Word, San Antonio, TX, USA

January 2018 - May 2019 , GPA: 3.87

Bachelors of Science, Leadership and Interdisciplinary Studies

Trident University International, Cypress, CA, USA

January 2014 - September 2017 , GPA: 3.4

Associates of Arts, Occupational Therapy

Pueblo Community College, Pueblo, CO, USA

January 2008 - May 2015

High School or GED

September 1994 - May 1998 , GPA: 3.7