Krystal Ferguson

Army 92Y E-4, Active Duty

7811 Mesquite Farm

Years of Service: 5 years, June 2007 - April 2012


Scheduler, UTHSCSA,
June 2017 - June 2018

Certified Clinical Medical Assistant, Cornerstone Family Practice,
June 2015 - June 2016

Lead Logistics Specialist, U. S. Army,
June 2007 - April 2012


Bachelors of Science/ Currently Attending, Wayland,
July 2019 - August 2019

Work Experience

Scheduler June 2017 - June 2018

UTHSCSA San Antonio, TX, USA

  • Provided program and agency information and made referrals to other community resources.
  • Participate in team huddles and team meetings to manage and plan patient care, set priorities and deadlines, and adjust the flow and sequencing of the work to meet team and patient needs.
  • Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
  • Maintained appointment schedules for one or more clinics in the unit.
  • Perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients.
  • Answered and handled a high volume of inbound or outbound calls for a multiple medical specialty call center.
  • Route triage messages to Technician Pool or provider. Follow urgent triage protocols when needed.
  • Processed internal referrals per provider protocol, by either scheduling or waiting for provider direction on scheduling.
  • Worked the patient registration work que, confirmation report, recall report, reschedule report, and scheduler in basket on a daily basis.
  • Reviewed patients co-pay amount (specific for scheduled service) and any outstanding balance with patient.
  • Scheduled appointments and completed all necessary fields.
  • Applied independent judgment and skill in utilizing supportive, problem solving or crisis intervention techniques.
  • Knowledge of human development and behavior (physical and psychological) and the differential influences of the environment, society and culture.
  • Ability to independently conduct assessments and provide treatment to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds.
  • Performed intake duties; collect necessary data, documents and qualifying information, documents and tracks progress of referrals.
  • Received and reviewed incoming self and provider referrals.
  • Received referrals and information regarding continuation of care.
  • Created full registration on all new patients to include but not limited to: complete demographics, and referral source.

Certified Clinical Medical Assistant June 2015 - June 2016

Cornerstone Family Practice Archdale, NC, USA

  • Handled telephone calls for prescription refills, and involved the physician and nurse as needed.
  • Faxed medication prescriptions to pharmacies as requested by nursing or physician staff.
  • Conducted medication inventory weekly.
  • Overseen provision of a safe, clean, and orderly physical environment for consumers, ensuring Center/Medical standards are met for issues related to Infection Control.
  • Performed first aid and monitored self-administration of medication.
  • Completed medical history on all consumers prior to physician appointments.
  • Gave advisory and technical assistance with eligibility and enrollment for health care benefits and service to all applicable patients.
  • Demonstrated proficiency in taking patient medical history, vitals, and intake duties.
  • Provided effective, caring, service needs in a 100 patients per day clinic.
  • Maintained clinic flow by smoothly and quickly escorting patients to designated labs and offices according to individual needs and support services.
  • Analyzed medical records for accuracy and completeness through the Allscripts EHR program.
  • Maintained caseload up to 25 patients per 8-10 hour shift.
  • Provided comprehensive nursing and administrative care to patients based on physician's medical care plan and the physical, mental, and emotional needs of the patient.
  • Independently assessed the needs of clients and their family members identifying the patient' problems, strengths, weaknesses, coping skills and assistance needed for medical care.
  • Independent judgment and skill in utilizing supportive, problem solving or crisis intervention techniques to patients.
  • Knowledge of human development and behavior (physical and psychological) and the differential influences of the environment, society and culture

Lead Logistics Specialist June 2007 - April 2012

Army | 92Y | E-4 | San Antonio, TX, USA

  • Assisted the team leader in supervising assigned aspects of the team's logistics order cycle to enhance business development, ensure sustainability and achieve customer satisfaction.
  • Served as a liaison with suppliers, manufacturers, retailers and consumers in order to facilitate enhanced communication and speed operations.
  • Worked side-by-side with team members to monitor and keep track of stock levels, delivery times, transport costs and efficiency.
  • Assisted the team leader in arranging the warehouse, cataloging goods, planning routes, processing shipments and resolving problems or complaints.
  • Met cost, productivity, accuracy and timeliness targets.
  • Employed a leadership operation to consistently translate team strategy into effective tactics and operational success.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve team results.
  • Ensured that the team was always able to fully execute its mission by evaluating strengths and limitations and directing actions to improve the situation.
  • Collaborated to keep the team leader and team members informed of the key issues facing the organization.
  • A junior leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
  • Identified, contended for, allocated and managed resources to ensure mission accomplishment.
  • Engaged in 'ethical reasoning', when determining the right thing to do, even when no one was watching.
  • Managed the GPC program, and processed purchase orders as directed.
  • Sorted, coded, and filed documents using an established filing system and obtain information from files as requested.
  • Preformed correspondence, formed narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents.
  • Coordinated the loading and unloading of supplies, confidential equipment and personnel in a combat environment.
  • Received telephone calls and visitors; ascertains nature of visit and refers to supervisor or staff member as appropriate; personally responds to routine and non-technical requests for information.
  • Greeted visitors, responded to general questions, and directed callers to proper location.
  • Provided training and mentoring to new personnel and family daily.
  • Responsible for answering routine questions related to office equipment and files.
  • Responsible for providing the intake duties and supplies for the entire 50th Signal Unit family.
  • Prepared and maintained statistical reports, leave and personnel records, and related files for the unit.
  • Performed other duties as assigned and required to maintain unit operations.

Top Skills

  • Microsoft Windows
  • Microsoft Word
  • Working in an office while supporting several staff members
  • Knowledge of Computers
  • Crisis Intervention Techniques
  • Guiding
  • Patience
  • Compassion
  • Problem Solving
Skills Verified by Purepost

Training and Certifications

Certified Clinical Medical Assistant

June 2014


Bachelors of Science/ Currently Attending, Nursing

Wayland, San Antonio, TX, USA

July 2019 - August 2019

Associates in Applied Science, Medical Assisting

Heald College , San Francisco, CA, USA

January 2013 - June 2014