Louis A.

Air Force 3P051 E-4, Active Duty

San Antonio, TX 78245

Years of Service: 4 years, April 2016 - Present

ETS April 2020


Experience

Lead Business Operations Specialist, U. S. Air Force,
April 2016 - Present

Shift manager, Perry Ellis Internatonal, inc, NY,
June 2012 - February 2015

Cashier/Waiter , Krystens Good Eats and Treats,
February 2011 - March 2012

Education

Park University ,
January 2017 - Present

Work Experience

Lead Business Operations Specialist April 2016 - Present

Air Force | 3P051 | E-4 | San Antonio, TX, USA

  • Served as a team lead for ## team members to accomplish critical tasks and achieve team and organization objectives.
  • Advised the team leader on potential action scenarios and helped team members adapt appropriately to the team's competing demands and shifting priorities.
  • Assisted the team leader in directing and assessing the work, while achieving the end result.
  • Ensured that team members operated in full compliance with applicable team guidelines, while achieving service, quality, cost, and time standards.
  • Provided the necessary tools, information, and resources for the team to get the job done.
  • Provided 'purpose' behind all decisions and a stable point of reference from which to set outcomes, make plans, and issues tasks.
  • Effectively used strong communication and group problem- solving skills to remove obstacles and achieve team results.
  • Consistently translated team strategy into effective tactics and operational success.
  • A junior leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
  • Led by example by remaining visible, involved, and fully engaged as the team executes the mission.

Shift manager June 2012 - February 2015

Perry Ellis Internatonal, inc, NY long island, NY

  • Assigns tasks to employees on shift. Calls in replacements in the event of an employee call-in or no-show. Addresses and resolves customer inquiries and complaints. Cleaned and organized work area (e.g. retail space, restaurant, bar, etc.) as needed. Engaged with customers to ensure they are satisfied with service and products offered. Promoted specials, sales, and new products or services when relevant. Ordered supplies and products when stock runs low. Managed cash intake, counting out registers at regular intervals and tabulating profit at the end of the shift. Reported losses, employee behavioral issues, serious customer complaints, and other significant issues to upper level management. Signed for deliveries. Distributed payroll checks. Adheres to and enforced company policies and guidelines. Assisted in interviewing applicants for open positions. Oversees employee training sessions. Works with HR to process new employee paperwork.

Cashier/Waiter February 2011 - March 2012

Krystens Good Eats and Treats North Babylon, New York, USA

  • Take customer orders at the counter Receive payments and present change to customers Pack food items, make coffee, and fill beverage cups Function as the host/hostess of the restaurant Make reservations for customers Receive food checks from waiters or customers Appeal to impatient or irritated customers, especially during rush hours Manage the register, including all credit card and cash operations; Ensure a balance of the register at the end of the shift or working period

Shift Manager June 2010 - February 2012

Wendys North Babylon, NY, USA

  • Train, monitor and reinforce food safety procedures to crew members. Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close. Perform walk-thru to ensure restaurant is ready to open/close and/or rush-ready. Work with Restaurant Management team to train, develop and communicate with crew members and Team Trainers through team huddles, manager meetings, etc. Supervise crew members and Team Trainers in a way that maximizes retention. Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies and procedures to "Delight Every Customer". Work with Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customer and other employees. Help execute appropriate shift-specific procedures according to DOP. Assist the Restaurant Management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards. Follow up and ensure resolution of VOC issues as needed. Open/Close Shift Manager Overview:

Top Skills

Skills Verified by Purepost Info

AWARDS

Training and Certifications

EDUCATION

Finance

Park University , San Antonio, TX, USA

January 2017 - Present