Marcus Richard

Army 12C E-5, Reserve

Kapolei, HI

Years of Service: 4 years, March 2006 - March 2010


Experience

Assistant Business Operations Team Leader, U. S. Army,
April 2016 - Present

Specialist, Apple,
November 2019 - January 2020

Geek Squat Cadet, Best Buy,
February 2019 - October 2019

Education

Associates of Science, Heald College,
February 2010 - April 2010

Work Experience

Assistant Business Operations Team Leader April 2016 - Present

Army | 12C | E-5 | Reserve Fort Shafter, Honolulu, HI, USA

  • Anticipated potential action scenarios and adapted appropriately to competing demands and the teams shifting priorities.
  • Provided the necessary tools, information, and resources for the team to get the job done.
  • Effectively used strong communication and group problem- solving skills to remove obstacles and achieve team results.

Specialist November 2019 - January 2020

Apple Waikiki, HI, USA

  • $110k+ in total sales. Assist customers with their product needs and help find the best solution for technical issues. Establish good rapport so that they continue to have a long-lasting relationship with the company.

Geek Squat Cadet February 2019 - October 2019

Best Buy Aiea, HI, USA

  • Smart home product integration and installation. Assisted in television, home audio installations. Configuring both home audio and network equipment to meet or exceed customer expectations.

Technical Support Analyst December 2015 - September 2019

Assurant Albany, OR, USA

  • Assist customers with troubleshooting their mobile devices by phone, live chat, and email. Document each customer's interaction within Microsoft Dynamics (CRM). Also, stay up to date with the latest in mobile technology trends by self-research and study.

Lead Business Operations Specialist April 2014 - April 2016

Army | 12C | E-4 | Reserve Fort Shafter, Honolulu, HI, USA

  • Advised the team leader on potential action scenarios and helped team members adapt appropriately to the team's competing demands and shifting priorities.
  • Assisted the team leader in directing and assessing the work, while achieving the end result.
  • Consistently translated team strategy into effective tactics and operational success.

Lead Administration Specialist September 2006 - March 2010

Marines | 0111 | E-4 | Camp Lejeune, NC, USA

  • Developed financial reports and interpreted financial information to managerial staff while recommending further courses of action.
  • Served as liaison with auditors to ensure appropriate monitoring of business unit finances throughout the organization.
  • Monitored employees' short-term and long-term medical leaves and ensured the organization's compliance with FMLA and HIPAA regulations.

Top Skills

Skills Verified by Purepost

AWARDS

Army Achievement Medal

August 2015

Training and Certifications

Google IT Support

June 2019

EDUCATION

Associates of Science, Accounting

Heald College, Portland, OR, USA

February 2010 - April 2010