SHERYLROSE O.

Army 92Y E-5, Active Duty

Fort Hood, TX

Years of Service: 5 years, August 2015 - Present

ETS'd January 2020


Experience

Team Leader Logistics Department, U. S. Army,
March 2018 - Present

Goverment Travel Card Program Coordinator, United States Army,
August 2015 - February 2018

Reconcilliation Analyst, Fifth Third Bank,
September 2014 - April 2015

Education

Bachelor of Science in Business Administration, Mount St. Joseph University,
August 2010 - May 2014

Work Experience

Team Leader Logistics Department March 2018 - Present

Army | 92Y | E-5 | Fort Hood, TX, USA

  • Led and influenced subordinate team members to accomplish critical tasks and achieve organization objectives.
  • A leader role model who exhibited high standards, discipline and provided effective examples through personal actions.
  • Managed key aspects of the logistics department order cycle to enhance business development and ensured sustainability and customer satisfaction.

Goverment Travel Card Program Coordinator August 2015 - February 2018

United States Army Rose Barracks, Germany

  • •Worked with customers via telephone and in person to solve issues and complete enrollment to the Government Travel Card Program
  • •Assisted in the preparation of reports recommending improvements in accounting methods, information systems, program operations, and internal and other management controls
  • •Performed audits with the local Defense Travel Administrator to ensure our cardholders’ profile information was accurate

Reconcilliation Analyst September 2014 - April 2015

Fifth Third Bank Cincinnati, Ohio

  • •Collaborated with Company Financial Specialists to help determine the scope of each reconciliation and develop a goal for each meeting
  • •Provided relevant, timely financial information to business finance departments to resolve financial accounting discrepancies
  • •Developed a series of spreadsheets and reports that made the reconciliation process more efficient and accurate

Insurance Sales Associate May 2014 - August 2014

State Farm Insurance Cincinnati, OH

  • •Answered customer inquiries regarding coverage levels and informed them of policy enhancements to ensure customer satisfaction
  • •Followed up with prospects and members daily, resulting into increased enrollment in Auto Insurance plans and an average of four sales per day
  • •Exhibited superior customer service by helping clients find suitable coverages according to their assets as well as state guidelines

Business Division Student Assistant April 2013 - May 2014

Mount St. Joseph University Cincinnati, OH

  • •Represented the department professionally at campus wide events, including information sessions and fairs
  • •Provided excellent customer service to diverse group of clients, including students, employers, and visitors by answering phone calls, emails, and in-person inquiries
  • •Maintained students’ database and accurately tracked data using a variety of systems

Top Skills

  • Analyzing Issues
  • Promoting Teamwork
  • Organization Knowledge Management
  • Administrative Management
  • Meeting and Exceeding Customer needs
  • Supervising Execution
  • Business Unit Know-How
  • Product and Service Development
  • Operations Management
Skills Verified by Purepost Info

AWARDS

Training and Certifications

EDUCATION

Bachelor of Science in Business Administration, Concentration - Economics

Mount St. Joseph University, Cincinnati, OH, USA

August 2010 - May 2014