Tanya Mays

Army 92F E-7, Active Duty

Fort Benning, GA

Years of Service: 15 years, February 2001 - July 2016


Experience

Transportation Supervisor , Muscogee County School District,
June 2017 - September 2018

City Carrier Assistant , United States Postal Service ,
March 2017 - May 2017

Customer Service Represenative , Anthem ,
November 2016 - February 2017

Education

BS , Troy University ,
January 2012 - October 2016

Work Experience

Transportation Supervisor June 2017 - September 2018

Muscogee County School District Columbus, GA, USA

  • • Revised the Standard of Operations for the Transportation Department; established driver recruitment and community relations, team • Implemented updates for Accident Reporting Procedures and recruiting procedures • Instrumental in implementing the Muscogee County School District Customer Service Model GREAT (Greet, Respect, Engage, Assist and Thank You) • Informed administrators of practices and incidents for the purpose of providing information for follow-up action and/or proper procedures • Serves as a resource from a variety of sources for the purpose of providing information relating to bus routes, schedules and/or resolving operational issues • All related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit

City Carrier Assistant March 2017 - May 2017

United States Postal Service Columbus, GA, USA

  • • Use scanners when delivering parcels, registered, certified mail • Places mail on hold when requested by customers • Cases all classes of mail in sequence along the delivery route • Handles undeliverable mail in accordance with established procedures • Delivers and collect postage due, customs, COD mail matter

Customer Service Represenative November 2016 - February 2017

Anthem Midland, Columbus, GA, USA

  • • Processed and adjusted claims. Maintained a high level of confidentiality and ethics. • Ensured members understood their plans. Functioned effectively under pressure and manage deadline-oriented project demands and multiple initiatives. • Multi-task and prioritize effectively. Assigned members Primary Care Physicians • Independently to completed objectives Advised members of facilities that were in-network with their plans

Assistant Manager Logistics Department July 2013 - July 2016

Army | 92F | E-7 | Katterbach, Germany

  • Assisted the manager in leading the logistics department order cycle to enhance business development and ensured sustainability and customer satisfaction.
  • Supervised, coached, and trained a diverse warehouse workforce of ## team members.
  • Directed, optimized, and coordinated full order cycles for ## departments and ## personnel.
  • Arranged warehouses, cataloged goods, planned routes for shipments, and resolved problems or complaints.
  • Met cost, productivity, accuracy, and timeliness targets.
  • Led and influenced subordinate logistics team leaders to accomplish critical tasks and achieve organization objectives.

Department Manager March 2012 - June 2013

Army | 92F | E-7 | Fort Benning, GA, USA

  • Led and influenced subordinate operations managers and team leaders to accomplish critical tasks and achieve department objectives.
  • Effectively used strong communication and group problem-solving skills to remove obstacles and achieve business results.
  • Demonstrated sound critical reasoning skills when assessing business situations, reaching conclusions, and making decisions.
  • Displayed a sound understanding of the effect of external market influences on the competitive advantage of the business.
  • Collaborated to keep higher and lower headquarters, superiors, and subordinates informed of the key issues facing the organization.
  • Positioned the organization to achieve the vision and mission of the organization's higher headquarters.

Assistant Manager Business Operations Department February 2011 - January 2012

Army | 92F | E-7 | Fort Benning, GA, USA

  • Anticipated potential action scenarios and adapted appropriately to competing demands and the teams shifting priorities.
  • Provided 'purpose' behind all decisions and a stable point of reference from which to set outcomes, make plans, and issues tasks.
  • Understands the big picture and was always able to translate the mission intent of senior leaders.
  • Led from the front by remaining visible, involved, and fully engaged as the team executes the mission.
  • Coached, mentored, and supported others to grow as individuals, team members, and leaders.
  • Ensured that all business operations were planned, prepared, and executed in a cost-effective manner and delivered on time in accordance to customer specifications and quality requirements.

Business Unit Training Coordinator April 2010 - January 2011

Army | 92F | E-6 | Fort Benning, GA, USA

  • Performed all assigned training duties in compliance with internal business unit policies and all governing external regulations.
  • Trained and qualified staff in operational tasks and to perform initial competency assessments.
  • Assisted with annual competency training material, administered proficiency scores, and assessed competency for all functional areas.
  • Documented on-the-job technical training and competency assessments in a timely and accurate manner.
  • Assured quality customer service to all business unit training customers.

Human Resource Recruiter February 2007 - May 2010

Army | 79R | E-6 | Lancaster, CA, USA

  • Managed the posting of job vacancies at the best performing recruitment channels.
  • Developed a strong and focused pool of internal and external talent.
  • Reported the progress of assigned job vacancies, communicated early warnings, and provided the regular feedback about the performance of the recruitment process.

Assistant Business Operations Team Leader February 2001 - January 2007

Army | 92F | E-5 | Fort Benning, GA, USA

  • Anticipated potential action scenarios and adapted appropriately to competing demands and the teams shifting priorities.
  • Employed a leadership operations process to visualize, describe, direct, and assess the work while achieving the end result.
  • Provided 'purpose' behind all decisions and a stable point of reference from which to set outcomes, make plans, and issues tasks.
  • Effectively used strong communication and group problem- solving skills to remove obstacles and achieve team results.
  • Understands the big picture and was always able to translate the mission intent of senior leaders.

Top Skills

Skills Verified by Purepost

AWARDS

Training and Certifications

Hazmat Familiarzation and Safety

February 2016

Hazmat Drivers Training

June 2014

Equal Opportunity Advisors Course

March 2012

Demostrated Senior Logistics

September 2011

Contracting Officer Represenative

May 2011

Senior Leadership Course

May 2011

Advanced Leaders Course

May 2009

Army Recruiter

September 2007

Basic Leaders Course

January 2004

Hygiene Sanitation

May 2001

Combat Life Saver Course

February 2001

EDUCATION

BS , Criminal Justice

Troy University , Phenix City, AL, USA

January 2012 - October 2016 , GPA: 3.0

Associate Science , Criminal Justice

Troy University , Phenix City, AL, USA

October 2003 - July 2008